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phenom:selfsupportguide [2020/05/10 04:10]
peopoly
phenom:selfsupportguide [2020/05/10 04:20]
peopoly
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 **How to get help** **How to get help**
  
-To better ​help us get you sorted as soon as possible, please provide ​as much information as you can about your situationPlease provide ​the following+Most of the time spent on support is to get the right information from the user so we can verify the situation and provide help.  ​To make sure you get the best and quickest ​help, we created this survey to get as much key information ​for printing ​as possible so that we can provide the correct solution and spot any issues you may have in your setup in addition to the issues you reported. 
 +Any photos of failed prints or issues, even if the failed object is still on the plate or in the vat, is very helpful.
  
-Any photos of failed prints or issues. , especially when it is still on the plate or in the vat+Here is the official [[https://​drive.google.com/​open?id=1otthgUQJCfLMEpS0dYNxKthNDv5PcDQIKDqZcLy_dbs|support survey guide]].
  
-Here is the official [[https://​drive.google.com/​open?​id=1otthgUQJCfLMEpS0dYNxKthNDv5PcDQIKDqZcLy_dbs|support survey guide]]. ​+---- 
 +Self-help  ​
  
-A picture of how your LCD looks in the calibration mode. You can start the calibration mode by going into the Tool menu on the touch screen. And then press Calibration ->  +[[https://atlas.mindmup.com/peopoly/peopoly_phenom_troubleshooting/​index.html 
- +|Hardware Troubleshooting guide 
-The Type of resin  +]]
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-Environment temperature +
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-Profile settings used in Chitubox (or slicer of your choice) +
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-Support settings used in Chitubox (or slicer of your choice) +
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-A screen capture (picture) of how the model is set up to print in Chitibox (or slicer of your choice) +
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-Making sure the build platform is level to the LCD screen.  +
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-You can reach out us via [email protected] and at the same time post in our user group on forum.peopoly.net and Facebook user group https://www.facebook.com/groups/2240866646207938+
  
 +[[https://​atlas.mindmup.com/​peopoly/​troubleshoot_print_issues/​index.html
 +|Print troubleshooting]]
  
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phenom/selfsupportguide.txt · Last modified: 2020/05/10 04:20 by peopoly