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--- phenom:selfsupportguide [2020/01/19 05:05]
peopoly
+++ phenom:selfsupportguide [2020/05/10 04:20] (current)
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 ====== Self-Support guide ======
+**How to get help**
+Most of the time spent on support is to get the right information from the user so we can verify the situation and provide help.  To make sure you get the best and quickest help, we created this survey to get as much key information for printing as possible so that we can provide the correct solution and spot any issues you may have in your setup in addition to the issues you reported.
+Any photos of failed prints or issues, even if the failed object is still on the plate or in the vat, is very helpful.
+Here is the official [[https://drive.google.com/open?id=1otthgUQJCfLMEpS0dYNxKthNDv5PcDQIKDqZcLy_dbs|support survey guide]].
+----
+Self-help
+[[https://atlas.mindmup.com/peopoly/peopoly_phenom_troubleshooting/index.html
+|Hardware Troubleshooting guide
+]]
+[[https://atlas.mindmup.com/peopoly/troubleshoot_print_issues/index.html
+|Print troubleshooting]]
+----
+Frequently asked questions (need updates)
 Hardware, please follow it in order \\

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