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How to get help
To better help us get you sorted as soon as possible, please provide as much information as you can about your situation. Please provide the following.
Any photos of failed prints or issues. , especially when it is still on the plate or in the vat?
Here is the official support survey guide.
A picture of how your LCD looks in the calibration mode. You can start the calibration mode by going into the Tool menu on the touch screen. And then press Calibration →
The Type of resin
Profile settings used in Chitubox (or slicer of your choice)
Support settings used in Chitubox (or slicer of your choice)
A screen capture (picture) of how the model is set up to print in Chitibox (or slicer of your choice)
Making sure the build platform is level to the LCD screen.
Frequently asked questions
Hardware, please follow it in order
H1. Does the power adapter LED lights up?
If not, then please check the cable connection to the socket, between the adapter and the cable. If LED still does not light up, please reach out to your seller.
H2. Does the Phenom Turned on?
If not, please use this guide to check power connections.
H3. Does the Touch Panel work?
If not, please use this guide to check.
H4. Does the printing LCD Panel show rectangle when running calibration?
If not, use this guide to check the connection and the screen.
H5. When you select home function, does the build plate comes all the way down to the panel level?
If not, make sure you run the leveling in Step 9 of the setup guide.
Printing P1. What type of resin? Resin plays a big role in the printing success rate. Each resin has a different ability to withstand the peel force and stick to the build plate. While Phenom allows users to set custom exposure settings, many of the resins on the market are untested, so when in doubt or if you are new to resin printing, stick with Deft resin. Resins made for laser SLA or DLP printers are also unlikely to work for Phenom even if it is designed for 405nm light source. And lastly, many resins designed for small format LCD/MSLA printers released too much heat and can degrade LCD lifespan quicker than expected. —- 2. What software to slice and generate support? 3. What exposure profile? What is the layer height, Layer exposure time? Bottom Layer Exposure Time, Life distance. 4. Does print stick to the plate? Or does it break off halfway? Please describe if print fails 5. Share your model setup screenshot? 6. What is the wall thickness? 7. How many drain holes? 8. What is the environment temperature? Is there a heater setup? 9. Does the printer make loud noise during layer change